Privacy Policy

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Privacy Policy

Stonebrook Insurance, a Texas-based company with clients in all 50 states, is committed to earning and keeping your trust. We understand the value of your privacy and rest assured that your personal information will remain private. This Privacy Policy elaborates how we gather, use, protect, and manage your personal and non-personal information and our commitment to responsible data handling. Please read this Privacy Policy carefully before using our services to ensure you understand and agree to our data collection and usage practices. We are here to answer any questions you may have, so if anything is unclear or if you have concerns, do not hesitate to reach out to us.


Information We Collect 

We collect information to serve you better with insurance services, tailor our offerings to your needs, and meet our legal and regulatory responsibilities. Transparency is essential to us, and we understand you may have questions about the data we collect and how we use it. Here’s what we collect and why we collect it:


  • Personal Information: This includes information that is necessary to identify and communicate with you. This type of data includes your name, phone number, email address, mailing address, date of birth, and Social Security number. We collect this information to process your applications, manage y#our policies, and address any questions, claims, or concerns you may have.
  • Non-Personal Information: We also collect technical data that helps us improve your experience and protect the security of our services. This may include information such as the type of browser you use, IP address, device specifications, operating system, and usage patterns while you interact with our website or online tools. We use this information to analyze trends, troubleshoot technical issues, and enhance our digital platforms.
  • Sensitive Information: Depending on the policy or services you choose, we may need to collect additional sensitive information, such as insurance-related details, including policy numbers, claim history, financial information (for billing or claims purposes), or health-related information needed for underwriting or claims assessment. All sensitive information is treated with the highest degree of care and in accordance with applicable privacy and security laws.


By collecting this information, we can provide you with efficient, compliant, and personalized insurance services while protecting your data at all times.


How We Use Your Information 

We use the information we collect for the following purposes:


  • Providing insurance policies, quotes, and customer support. 
  • Processing and managing claims efficiently. 
  • Communicating with you about policy updates, claims, billing, or any other inquiries.
  • Ensuring compliance with state and federal regulatory policies.
  • Providing you with personalized services, recommendations, and an enhanced customer experience.
  • Sending you marketing and promotional communications, with your prior consent.


Sharing of Information 

We may share your information in the following ways:


  • Third-Party Service Providers: Your information may be shared with trusted partners who provide services such as underwriting, claims processing, IT support, or other operational services. Protecting your information is a contractual obligation for these providers. Your data is used solely for its intended purpose.
  • Legal Compliance: Your information may be shared with law enforcement or government authorities when required by law or in compliance with certain legal obligations.
  • Business Transfers: If there will be a merger, acquisition, or sale of Stonebrook Insurance, your personal data may be transferred as part of that transaction.
  • Consent-Based Sharing: Except as described above, we will not share your personal information with third parties for purposes other than those described in this Privacy Policy without your explicit consent.


Data Security 

We take numerous precautions to protect the information we collect from unauthorized access, use, or disclosure. We have implemented strong and reliable security protocols to safeguard your data, including:


  • Encryption Protocols: We use industry-standard encryption protocols to protect sensitive data both in transit (when data is being transmitted over networks) and at rest (when stored on our servers), making it unreadable to unauthorized parties.
  • Secure Servers and Monitoring: Our servers are equipped with state-of-the-art security infrastructure, and we continuously monitor our networks to detect and respond to unauthorized access or potential vulnerabilities.
  • Access Controls: We have strict access controls in place to ensure that only authorized personnel can access certain types of data. This includes implementing multi-factor authentication and role-based permissions to prevent unauthorized access.
  • Regular Security Assessments: We conduct regular security audits, assessments, and updates to identify and address new and emerging threats, keeping us one step ahead of cyber risks.


In addition to these measures, we also work with trusted third-party security experts to test and improve our defenses. While we implement the strongest protections possible, it is important to note that no system can guarantee absolute security. We encourage you to take an active role in protecting your information by keeping your account credentials private and secure. If you notice suspicious activity or have security concerns, please contact us immediately, and we will investigate and take action.


Cookies and Tracking Technologies 

Cookies and similar tracking technologies are used to enhance your experience while using our website. Here’s how we use them: 


  • Functional Purposes: To enable the smooth functioning and navigation of the website.
  • Analytical Purposes: To analyze user behaviors and improve the functionality of the website.
  • Personalization: To personalize the content, services, and advertisements that are displayed to you.


To manage your cookie preferences, you can adjust your browser settings or utilize available opt-out tools.


User Rights 

Protecting your privacy and safeguarding your personal data rights is our highest priority. These rights are designed to give you more control over how your information is used and managed. They include: 


  • The Right to Access: You have the right to request and receive a copy of the personal information we hold about you. This allows you to be fully informed about how your data is being used.
  • The Right to Update, Correct, or Delete: If you believe any of the information we hold about you is outdated, incorrect, or no longer needed, you can request that we update, correct, or delete it from our systems.
  • The Right to Restrict Processing: If you have concerns about how your data is being used or believe it may be inaccurate, you have the option to ask us to restrict or halt its processing in specific situations.
  • The Right to Opt-out of Marketing Communications: If you do not want to receive promotional messages or marketing communications, you can opt out at any time, and we will honor your preferences.
  • The Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can easily transfer it to another service provider, if desired.


To exercise any of these rights or if you have questions about your data, please contact us using the contact information provided below. Our team is ready to assist you and ensure your privacy is respected and protected.


Data Retention 

We only keep your personal information for as long as needed to meet the purposes stated in this Privacy Policy or to adhere to legal requirements. Our retention periods may vary depending on regulatory or business requirements. For example:


  • We may retain policy and claims-related information to meet insurance reporting or auditing requirements.
  • Non-personal information may be anonymized and retained indefinitely for analytics and performance improvements.


Changes to This Privacy Policy 

This Privacy Policy may be updated based on the changes in our services or legal requirements. We will post any updates on this page, and we may also communicate significant changes to you through email or other prominent means. We encourage you to review this page periodically to stay informed.


Contact Information 

For questions, concerns, or requests about this Privacy Policy or your personal information, please feel free to contact us:


Stonebrook Insurance 

[Street Address] 

[City, TX, ZIP Code] 

Phone: [Phone Number] 

Email: [support@stonebrookinsurance.com] 


Stonebrook Insurance is committed to protecting your privacy and providing dependable insurance services throughout the United States. Thank you for trusting us!